{"id":4355,"date":"2022-05-10T12:43:01","date_gmt":"2022-05-10T08:43:01","guid":{"rendered":"https:\/\/www.propertyfinder.qa\/blog\/?p=4355"},"modified":"2024-03-10T13:22:51","modified_gmt":"2024-03-10T09:22:51","slug":"customer-is-king-demystifying-customer-satisfaction-in-qatars-real-estate-market","status":"publish","type":"post","link":"https:\/\/www.propertyfinder.qa\/blog\/customer-is-king-demystifying-customer-satisfaction-in-qatars-real-estate-market\/","title":{"rendered":"“CUSTOMER IS KING”: DEMYSTIFYING CUSTOMER SATISFACTION IN QATAR’S REAL ESTATE MARKET"},"content":{"rendered":"

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\nJawdat Al Kateb
\nGeneral Manager
\nCoreo Real Estate<\/strong><\/p>\n

\u201cCustomer is King\u201d is an age-old business mantra accentuating the importance of customers (and would-be customers) in every business. Traditionally, this rule usually entails a company\u2019s promise to provide good customer services to\u2026 well, the customers.\u00a0 But with the current evolution in work and business settings coupled with technological advancement, what does that really mean?<\/span><\/p>\n

Getting with the times<\/b><\/p>\n

You can no longer rely on product and price alone to win your customer\u2019s loyalty. Times have changed, and so have customer expectations. Customer service and experience is now the key brand differentiator that success hinges on.<\/span><\/p>\n

According to research, 1 in 3 customers will leave a brand after just one bad experience. Not investing in a world-class service will be fatal. At every touchpoint, you must implement, refine, and deliver experiences that delight your customers and win their loyalty.<\/span><\/p>\n

Exceeding customer expectations is what will provide a competitive edge in 2022 \u2013 increasing satisfaction, retention and revenue will be the bedrock of sustainable, long-term success.<\/span><\/p>\n

Understanding your stakeholders<\/b><\/p>\n

The real estate market has four key stakeholders in a rental or purchase transaction: the tenant, the landlord, the seller and the buyer.<\/span><\/p>\n

    \n
  1. For many tenants, renting can be an exhausting and overwhelming process. Finding a real estate agent that understands their needs and acts on them is an important part of this process. That is where an agent could really set themselves apart from the rest.<\/span><\/li>\n
  2. As an agent for the renter or landlord, you must always think about maximising your client\u2019s assets and increasing their profitability, all while meeting market trends and tenants\u2019 demands.<\/span><\/li>\n
  3. When it comes to buyers, one should remember that they are not just buying a property, but they are also, in turn, buying the experience and knowledge that one brings as an agent in the real estate market.<\/span><\/li>\n
  4. Finally, sellers are looking for the best offers they can get in the industry while also keeping their workload to a minimum. It is important as a seller\u2019s agent to make sure that the buyers understand the value of the seller\u2019s assets.<\/span><\/li>\n<\/ol>\n

    Common challenges faced by clients<\/b><\/p>\n

    Here are some key issues faced by clients and how you can tackle them smoothly:<\/span><\/p>\n